EyeLeel endeavors to offer high-quality, super affordable and classic trending glasses for you. It will go through five times of strict quality inspection before handing to you to ensure that you get a satisfactory product. However, something unexpected may happen, which will lead to the defect in your glasses. Please feel free to contact the customer service center, we will and be certain to deal with it appropriately to give you a pleasant purchasing experience.

I. If you receive a defective glasses(excluding caused by accident, improper treatment) within 90 days receipt of shipment. Please contact WhereLight Customer Service Center in time to request for a replacement. This warranty does not apply to normal wear and tear to the frames, lenses, or coatings. We will give you the discount coupon to buy another glasses on our website beyond 90 days receipt of shipment.

II. You have thirty (30) days from the date you receive the glasses to contact us if you want to refund or return them for any reason. Please refer to the following terms for the specific return privileges and refund policy.

1. Transport damage: We will replace broken frames at no charge or give a full refund.

2. Receive wrong glasses: We will replace wrong frames at no charge or give a full refund.

3. Defective glasses: Please contact WhereLight Customer Service Center, and we will replace or refund according to the actual situation.

4. Damaged within 30 days: We will remake and resend the glasses or offer coupons to change new glasses for material or technique reasons and you only need to pay the postage and price differences.

5. Uncomfortable glasses: If you cannot see clearly or feel uncomfortable after receiving the new glasses, please first check the prescription you uploaded because customers often fill in the wrong prescription. If your prescription is correct, please adjust your glasses according to the tips here. If it still causes uncomfortable wearing, please contact WhereLight Customer Service Center in time. We will properly deal with your problem and ensure a satisfactory shopping experience.

6. If the size is not suitable and cannot be worn normally due to your careless selection, you can measure the size of the frame you used before and contact the EyeLeel Customer Service Center within 30 days after receiving the goods to obtain a proper solution.

7. If you don't like the glasses you bought, please contact WhereLight Customer Service Center within 30 days after receiving the glasses to get a discount coupon to buy new glasses, or apply for a refund (excluding freight and lens costs).

8. If you accidentally fill in the wrong prescription or choose the wrong lenses, please contact WhereLight Customer Service center for free change within 36 hours after payment; after 36 hours if the order has been processed or shipped, it cannot be changed.

Please Note

1. All returned orders need to be kept in their original packaging(including glasses, glasses case, etc.) to ensure that they will not be crushed during transportation. You can keep other non-sale accessories as free gifts.

2. Properly package the returned items and attach your order information and a brief explanation for your return. If there is a prescription problem, please attach your latest prescription.

3. If you have any problems, please contact EyeLeel Customer Service center to ensure that your problems can be properly solved.

You may contact EyeLeel Customer Service Center via the following ways:

Our online chat agents/ E-mail: